Отель La Scaletta Официальный сайт • Отель 3 звезды в центре Флоренции

Отель La Scaletta Официальный сайт • Отель 3 звезды в центре Флоренции


Faq


All the information that you need with our answer to the frequest questions:

Check-In/Check-out Time

Reception is open 24h every day.
Check-in is from 02.00 p.m
Check-out is at 11.00 a.m. By making your reservation through our official web site a late check-out at 12.00 p.m. is available.

The rates showed are per person or per room?

Rates showed in our web site are per person per day and include a Welcome Drink and Check-out at 12.00 p.m.

Do I have to pay a deposit at the moment of the reservation?

At the moment of the reservation we’ll ask you a guarantee, you’ll be able to choose between give us your credit card details or make a bank transfer.
If you’ll give us the credit card details, we’ll ask a pre-authorization of the amount of 1 night to verify the details.
This amount will be blocked for about 20 days. It’ll be charged only in case of late cancellation or no show.
The payment of the stay will be done at your arrival.
You’ll pay in advance only choosing the prepaid and not refundable rate.

Do you accept credit cards?

Yes, we do. We accept VISA, MASTERCARD e AMERICAN EXPRESS

Do you have an internet connection?

Yes, you can. Wi-Fi connection is available and free of charge in all the B&B, you’ll find the password in your room.

Is there a deposit for bags?

Yes, we have a deposit for bags free of charge that will be at your disposal on the arrival and departure day.

Is there a lift?

yes, there’s a small lift (max 2 people).
There’s a portage service available 24h.
At your arrival we suggest you to use the bell next the lift to contact the reception and receive help with bags.

Are all the rooms served by lift?

No, they aren’t.
The Hotel is composed by 3 floors and some rooms can be reached only using the internal staircases, for this reason we suggest you to communicate at the moment of the reservation if you have special needs in order to assign you the room that will work for you.
The Hotel has a portage service 24h.

Are you particular times to come back in the evening?

No, there aren’t. At your arrival we’ll give you the key card that you can keep with you during your stay and be completely independent.

Where can I park my car?

Our B&B is located in the historical center of Florence in a Limited Traffic Area (ZTL) for this reason we suggest you to reach us by train since garages are quiet expensive and all the main attractions can be reach with a short walk from our B&B.
If you decide to reach us by car we work with a garage with valet parking service at the B&B (24-30 Euro for 24h) that will signaling as well your plate number to the Police in order to do not get a fine.

How can I reach the B&B if I come by train?

You’ll find the information to reach us in Location

How can I reach the B&B if I come by car?

You’ll find the information to reach us in Location

What is included in the room rate?

  • Accommodation
  • Linens
  • Individual set of Towels
  • Hair dryer
  • Air Conditioning/Heating
  • Wi-Fi Connection free of Charge
  • Safe
  • Welcome Drink
  • Check-out at 12.00 p.m.
  • City Maps
  • Deposit for Bags


City Tax of 3,50 Euro per person per day is not included in the room rate. It’ll be add at the total amount of the stay and will be paid in Cash at the arrival.

Are dogs/pets allowed?

Yes, you can dogs are welcome but they can’t be left alone in the room. Reception staff must be informed at the moment of the reservation.

Can I smoke in the room?

I’m sorry to inform you that all our rooms are No Smoking.

Does my 3 years old child pay for the stay?

Children under 3 years old sleep free of charge in the baby cot available on request or in the existing beds.

How can I cancel my reservation?

All the cancellation must be received by email at the following address info@hotellascaletta.it
If cancelled up to 3 days before the arrival date no fee will be charged. If cancelled or modified later the amount of the 1st night will be charged as penalty fee.
In case of no show the amount of the 1st night will be charged as penalty fee. For reservations of small groups, 5 or more nights and for particular periods the management reserves the right to require advance payment of a deposit to guarantee your booking and provide a cancellation policy different than the default which will be communicated at the moment of the reservation.

 

Hotel La Scaletta - Via Guicciardini, 13 - 50125 FLORENCE Italy
Tel. +39 055 283 028 | Fax: +39 055 283 013
E-mail: info@hotellascaletta.it
© 2017 Hotel La Scaletta
designed & developed by e-signs.net